Effective Date: 01-04-2025
Welcome to Cartenova. These Terms & Conditions (“Terms”) govern your use of our website and services. By engaging with us or using our site, you agree to these terms.
1. Company Information
Cartenova is an Australian-based company offering branding, design, development, and AI services. All projects, communications, and agreements fall under Australian business law, and we adhere to GDPR compliance standards.
2. Services Offered
We offer (but are not limited to):
- Logo & Branding Design
- UI/UX Design
- Flutter App Development
- Python Development
- AI Chatbot Development
- Digital Marketing Solutions
We reserve the right to refuse service to anyone, for any reason, at any time.
3. Payments
- All projects require a 50% upfront payment before work begins.
- The remaining 50% is due upon delivery of the completed work.
- We accept Stripe, Credit/Debit Cards, and Bank Transfers.
- Work will only begin once the advance payment is received.
4. Project Scope & Revisions
- The scope of each project will be clearly defined and agreed upon before starting.
- We offer reasonable revisions within scope. Unlimited revisions are not included unless otherwise stated.
- Any additional work beyond the original scope may incur extra charges.
5. Refund & Cancellation Policy
Please refer to our full Refund & Cancellation Policy page. In summary:
- No refunds are available once the project has started.
- No refunds are given after final delivery.
- Revisions are available within the agreed terms.
6. Intellectual Property
- Upon final payment, you will own full rights to the final approved deliverables.
- Cartenova retains the right to showcase the project in its portfolio unless a written NDA is signed.
7. Confidentiality
All project-related materials and client data are treated as confidential. We do not sell or share client information.
8. GDPR Compliance
Cartenova complies with GDPR standards. We do not collect personal data beyond what is necessary for project communication and service delivery. Please refer to our Privacy Policy for details.
9. Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Delays caused by third parties or client inaction
- Damages resulting from misuse of our deliverables
10. Termination of Services
We reserve the right to terminate services if the client breaches these terms, fails to make payments, or engages in unprofessional conduct.
11. Updates to Terms
These terms may be updated at any time. Continued use of our services or website constitutes acceptance of the revised terms.
Questions?
If you have any questions about these Terms, please contact us directly at [email protected]
