Effective Date: 01-04-2025
At Cartenova, we prioritize professionalism, transparency, and clarity in every client engagement. This policy outlines our terms related to payments, cancellations, and refunds.
1. Payment Terms
- All projects require 50% advance payment before the work begins.
- The remaining 50% is due upon final delivery of the project.
- Accepted payment methods include Stripe, Credit/Debit Card, and Bank Transfer.
- Work will only commence once the advance payment has been successfully received.
2. Cancellations
- After work begins: No refunds will be issued under any circumstances once the project is initiated.
- Before work begins: If you cancel before any work starts, a full refund may be issued minus any transaction or processing fees.
All cancellation requests must be submitted in writing to our official communication channel.
3. Refund Policy
- No refunds will be issued if the project has been delivered.
- Refunds are not available for change-of-mind cases after work has started.
- We offer reasonable revisions within the agreed scope, but unlimited revisions are not provided.
4. Dispute Resolution
We strongly encourage open communication. If you’re dissatisfied, please contact us directly to resolve any concerns amicably. Initiating chargebacks without prior discussion may result in service termination.
